1.1 These Terms of Use govern the use of the mobile application “Urban Feed Monitor” (“App”) by businesses within the meaning of Section 14 of the German Civil Code (BGB).
1.2 The App is provided exclusively for commercial purposes. Use by consumers within the meaning of Section 13 BGB is excluded.
1.3 The provider of the App is:
Urban GmbH & Co. KG
Auf der Striepe 9
27798 Hude
Deutschland
E-Mail: info@urbanonline.de
Phone: +49 4484 9380-0
VAT-ID: DE 1757 02 945
1.4 Any terms and conditions of the User shall not apply unless their applicability has been expressly agreed to in writing by the Provider.
2.2 In particular, the App enables:
2.3 The App is provided solely for informational purposes. It does not allow the control or remote operation of machines.
2.4 Data is transmitted at regular intervals. Real-time data transmission is not guaranteed and is not part of the agreed services.
2.5 The Provider reserves the right to further develop, restrict, or modify App functionalities, provided that such changes are reasonable for the User.
3.2 The User must provide truthful and complete information during registration.
3.3 Required information includes in particular:
3.4 Providing a VAT identification number is optional where applicable.
3.5 The User is responsible for keeping login credentials confidential and protecting them against unauthorized access by third parties.
3.6 The User shall be responsible for all activities carried out through the User account.
3.7 The Provider may reject registrations or suspend user accounts if:
4.1 Main accounts may create sub-accounts for employees or other authorized persons.
4.2 Sub-accounts shall receive separate login credentials.
4.3 The main account holder remains responsible for all activities carried out through sub-accounts.
4.4 Sub-accounts shall not have access to payment or billing information.
4.5 The main account holder may manage, restrict, or delete sub-accounts at any time.
5.1 The use of paid features is device-based.
5.2 Upon activation of a device, the agreed monthly fee becomes immediately due for the current billing month.
5.3 The fees consist of a base fee and device-specific charges.
5.4 Billing is performed monthly in advance via the payment service provider Stripe.
5.5 Charges will be processed automatically using the payment method stored by the User.
5.6 Prices may vary depending on the country or currency. The amount converted into Euro shall be decisive.
5.7 Partial billing periods shall not be refunded on a pro-rata basis.
5.8 Deactivated devices shall remain active until the end of the billing period already paid for.
6.1 Agreements regarding paid device features are concluded for an indefinite period.
6.2 Billing is performed on a monthly basis.
6.3 Individual devices or the entire account may be terminated at any time with effect as of the end of the current billing month.
6.4 Fees already paid shall not be refunded.
6.5 Following termination of paid features, devices may be deactivated and access to data may be restricted.
7.1 If a payment fails or the User is in default of payment, the Provider may:
7.2 The User’s obligation to pay any outstanding amounts shall remain unaffected.
8.1 The User agrees:
8.2 The User remains solely responsible for:
9.1 The Provider shall endeavor to ensure the highest possible availability of the App.
9.2 Continuous, uninterrupted, or error-free availability is not guaranteed.
9.3 Maintenance work, security updates, or technical disruptions may temporarily limit availability.
10.1 The Provider shall have unlimited liability:
10.2 In all other respects, liability shall be excluded to the extent permitted by law.
10.3 In particular, the Provider shall not be liable for:
10.4 The Provider does not warrant:
10.5 The App does not replace independent monitoring or inspection of animals or machines.
11.1 Information regarding the processing of personal data can be found in the Privacy Policy.
11.2 The User is responsible for ensuring that only data whose processing is legally permissible is entered into the App.
12.1 All rights relating to the App shall remain with the Provider.
12.2 The User is granted a non-exclusive, non-transferable right to use the App for the duration of the contractual relationship.
12.3 Reproduction, distribution, or modification of the App without prior consent is prohibited.
13.1 Use of the App may be restricted or prohibited in certain countries.
13.2 In particular, use of the App is prohibited where such use would violate applicable export control, sanctions, or foreign trade regulations of Germany or the European Union.
14.1 The App may be distributed through third-party platforms such as the Apple App Store or Google Play.
14.2 The Provider is not responsible for the services, availability, or terms of such third-party platforms.
14.3 Users must also comply with the terms and conditions of the respective platform providers.
15.1 Animal data shall be deleted no later than fourteen (14) days after termination or removal of the corresponding devices, unless statutory retention obligations require otherwise.
15.2 User accounts may be deleted after twenty-four (24) months of complete inactivity.
15.3 Data may temporarily remain stored in encrypted backup copies and shall be permanently deleted upon expiration of the regular backup retention cycles.
16.1 The Provider may amend these Terms of Use with future effect where there is a legitimate interest in doing so.
16.2 Users shall be informed of any amendments in due time.
16.3 Unless the User objects within thirty (30) days, the amendments shall be deemed accepted.
17.1 These Terms of Use shall be governed by the laws of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
17.2 To the extent permitted by law, the exclusive place of jurisdiction shall be the Provider’s registered office.
17.3 Should any provision of these Terms of Use be or become invalid, the validity of the remaining provisions shall remain unaffected.
17.4 The German language version shall be legally binding. Any translations are provided for informational purposes only.
Version: 31.05.2026